When Expectations Aren’t Met: Responsive Employee Feedback

Posted on Jun 22, 2011 in Authentic Communication, Lessons from the Field | 0 comments

Greetings and Happy Summer! Recently, several people have asked for training or support for supervisors on giving feedback to employees. My summer blog shares some ideas and principles that I have found to be valuable in responding when employees don’t meet expectations. While the focus is on feedback from supervisors to employees, the principles apply in other situations. Rick Bowers, Mediation Consultants, LLC, shared valuable insights...

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Transforming Communication: When Breakdowns Become Breakthroughs

Posted on Jul 21, 2010 in Authentic Communication, Lessons from the Field | 0 comments

Dear Friends, I didn’t start out my consultant business with a focus on communication. This focus grew as a result of a steady stream of communication breakdowns over the years: conflicts with people being targeted and blamed, people complaining that they weren’t being heard, concerns about lack of transparency, people avoiding difficult conversations, tensions resulting from different communication styles…and so on. I saw that...

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Balancing Flexibility and Accountability in Working Relationships

Posted on Jun 21, 2010 in Authentic Communication, Diversity, Equity and Inclusion, Lessons from the Field | 0 comments

Below is a “Dear Laurin” submitted by a colleague from one of the organizations I work with. The names have been changed to protect confidentiality, but the situation is real. I work in partnership with other consultants to provide the best combination of experience and skills for my clients. Thanks to Jacqueline Elena Featherston of Featherston & Associates for her partnership on this blog entry. Thanks also to Adele James,...

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Creating a Culture for Open Communication

Posted on May 19, 2010 in Authentic Communication, Diversity, Equity and Inclusion, Lessons from the Field | 2 comments

Dear Friends, Welcome to my blog and my first blog entry. Below is a sample “Dear Laurin.” I invite you to Email me at laurin@mayenoconsulting.com with topics that come up in your work. As a special incentive, I will provide three hours of free consultation to the organization that sends me the “Dear Laurin” letter that I use for my June commentary. Enjoy reading! Laurin P.S. If you find this information useful and want to share it with...

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